FAQ

Process, Ordering & Cancellation Questions

I Don"t have a Password? How Do I Access my Account?

When registering your email and postal code, you will receive an email that has created your first password, this can be changed in your account profile. Please be aware that this password may go to your “junk” mail. Change your settings on your device to have these emails go to your inbox.

How do I choose my meal selection for the week?

After creating an account with us, you will see menu options for the available weeks up to 3 weeks in advance. Select the week that you are ordering for at the top of the menu. Scroll to the days in which you need meals. We offer 2-3 selections a day. Click on your meal choice to add it to your weekly order. Continue this process until your package number of meals for the week have been chosen.

How do I add or remove items from my weekly order?

In your weekly order boxes, you will see all the meals that you have selected for this week. Your weekly order limit is pre-populated based on your account profile, one selection for each day. To add a meal to your weekly order you will find the red “add another meal” button inside the meal choice picture. If you want to remove a meal from your weekly order you will find a black “remove meal” button in the same location. You can also remove a meal from the weekly order box by clicking the “remove” button.
Meals can be ordered up until the Wednesday evening  prior to the following calendar week.

How do I know my order has been received?

You will receive an order confirmation email. This may also go to your “junk” mail, please change your settings to accept our mail in your “inbox”. You can also view past orders in your account dashboard to confirm.

What is the payment schedule?

All active subscription meal delivery service order payments will occur on Wednesday each week. All orders placed by Wednesday evening will receive meals the following week. The weekly charge will reflect your profile selections for how many meals and the number of days selected. If you select 2 meals 2 days a week you will be charged $80.00 tax included each week. Based on your selections any add on meals or premium upgrades will be charged when selecting, your subscription charge will still occur on Wednesday.

Can I select meals for multiple weeks at a time?

Yes. Simply go to the Menu at the top under the “Weekly Menu” and click through the selected date options available to view and select meals for different weekly periods, up to 3 weeks in advance.

Extra meals: I want to “add” a meal because I plan to have visitors on the day of delivery?

Please refer to the FAQ:
How do I add or remove a meal from my order

Will I be prompted to select my meals for the week, and what happens if I forget to select my meal preferences?

Yes. If you are still registered with us, and your account is “active” you will receive a email reminding you to choose your meals for the upcoming week. If you forget to choose a meal in your weekly order you will receive the “Chef’s Choice”. This is a complete homemade hearty meal with out the premium price.

What happens if the all of meal selections for the week are not to my liking?

1. Please reach out to us to let us know you could not find a suitable meal within our menu. Email us directly at: service@classiccooking.ca to let us know. We will gladly to try and solve the issue if at all possible.
2. Another option is to put your account “on hold” for that week before your weekly payment processes. We obviously prefer that you do not take a break from our service, we would like to provide at least one “Fan Favourite” that we believe you will enjoy.

When should I expect my delivery?

The meals you select are delivered on certain days and will come accordingly. You will have to consider what days you want meals delivered when selecting meals.
If you order meals for the full week, Monday and Tuesday meals will come on Monday. Wednesday meals will be delivered on Wednesday. Thursday and Friday meals will arrive Thursday.

We do not deliver on Holidays. The meals selected for those days will be delivered the day before or after the holiday.

What happens if I need meals on days other than the delivery days?

We delivery multiple meals on each delivery day so that you can have a meal on a day we do not deliver. For meals you will consume early in the week, they will be delivered on Monday. Wednesday selections will be delivered on the same day. For late week meals Thursday and Friday they will be prepared and delivered Thursday. For ideal freshness and taste, we recommend that meals be consumed within 5 days of delivery or frozen for your convenience at a later date.

Ordering Food delivery for someone other than yourself?

Our service can assist elderly parents or post-secondary students with alternative meal options. Ensure your family and loved ones are eating nutritious meals with a meal subscription. Opening a customer account in your own name or in the recipients name?, please include the recipients’ name in the account profile when prompted, and enter the preferred delivery address. Name of payee and payment address can be someone other than the recipient. E-mail communication can be sent to either the recipient or the caregiver by entering the appropriate email address. If you have other unique circumstances, then please email us directly at service@classiccooking.ca

What areas do you currently provide meal delivery service?

We currently service the city of Peterborough proper and the surrounding edges. We do deliver to some rural areas so please call us directly if you are curious.
If you are concerned that you are not living in our delivery radius, enter your postal code in the space provided, when starting an order a pop up box will confirm! We hope that as our business grows so will our delivery/service radius.

Still have an unanswered question? Contact us!

If you still have unanswered questions, please email your question to us directly at service@classiccooking.ca
We will endeavor to answer you within 1 business day.
We will also share the question and answer with others on our FAQ sheet for future reference.

Food Preparation & Delivery Questions

Will there be a Vegetarian or Gluten Free option available each week?

We do provide a Vegetarian option occasionally, however we will not be preparing “planned” Gluten Free meals at this time although some of our meals are suitable for this dietary restriction.

What if I have allergies?

When you are ordering your food, we encourage you to double click on each meal choice picture to uncover the full meal card. The meal card has a description of How We Prepare it, a list of ingredients so you can be assured of your meal choice. If you are concerned with any of the information provided, we recommend you choose a different meal for that weeks order.

How long will a meal preserve in the cooler bag in which it is delivered?

The cooler bag we use for delivery is insulated, and we have an ice pack in each bag.
We recommend meals should be refrigerated at the earliest possible time, not more than 2 hours after delivery for lasting freshness.

 

How long will a meal last in the refrigerator?

For ideal taste and freshness, we recommend that meals be consumed on the day of delivery or the next day. However, we know that plans change, so we recommend that meals be consumed within 4 days of delivery. The meals are FRESH, which means that they can be frozen anytime within this 4 day period, for your enjoyment at a later date.

Can I freeze my meal if I do not eat it on the delivery day?

Absolutely! The meals are freshly prepared, which means they may be delivered warm but with an ice pack to avoid spoilage.  The meals are prepared on the day of delivery, which means that then can be frozen anytime within a 3 day period, for your enjoyment at a later date.
Simply defrost and heat as usual at your convenience.

I would like dessert with my meal?

We regret that we cannot provide dessert with meals at this time. We hope to offer this option in the future.

When can I expect my delivery?

You can expect your delivery according to the meal choices made. Currently our delivery days are; Monday, Wednesday and Thursday. Deliveries are made between the hours of 9am and noon. The exact time depends on your location and the planned delivery route. We recommend the meal be transferred to a refrigerator immediately after delivery.

What happens if I will not be home at the time of delivery?

We recommend the meal be transferred to a refrigerator immediately after delivery.
If you are a working professional and know in advance that you will not be home during our delivery hours, then we suggest you have meals delivered to you place of work. Meals should be refrigerated at the earliest possible time after delivery for lasting freshness.
If you still have a concern with delivery timing, please email us directly at service@classiccooking.ca and perhaps we can make an arrangements.

What if my order is incorrect on the day of the delivery?

Please contact us! We can arrange to make your meal right or provide you with a credit if we made a mistake!

Do you deliver on Holidays?

You will receive your meals for these days although , we do not deliver on holidays, these meals will be delivered on the day before or after the holiday.

May 24 meals will be delivered on that day as usual.

July 1 meals will be delivered on Wednesday June 30 2021.

Aug 2 meals will be delivered on Tuesday Aug 3 2021.

September 6 meals will be delivered Tuesday Sept 7 2021.

 

Can I change the delivery address?

Yes. You can change the delivery address by Simply clicking on the “my account” tab at the top of the page. Here you will be able to change the delivery address, provided that the address is within our delivery radius. If the delivery address is in an area where we don’t currently service, you will not be allowed to save the address change.

Packaging & Food Storage?

With Classic Cooking your food is delivered in sealed returnable/recycleable containers within an insulated bag with an ice pack placed inside the bag. This ensures the food does not spoil while in transit. The food should then be transferred into the fridge within 1-2 hours of delivery. (less time in the hot summer months) Food can be stored in the same containers that it was delivered in. Food containers are microwave friendly and can be used to heat and serve meals. Food containers are recyclable/returnable.

How do I return the meal bag?

If you are an ongoing client then on the morning of the next delivery day (Monday, Wednesday or Thursday), we ask that you set the bag containing the defrosted icepack just outside the door or give it to our delivery driver when they are dropping off your new meal.
If your meal service is currently On-Hold and you are not expected a meal delivery, then we ask that you return the meal bag(s) and ice packs to the following location.
2948 Lakefield Rd, Selwyn Ontario, K9J 6X5

How do I heat my meal?

Each meal is delivered with a full meal card, that includes heating instructions for both the microwave and conventional oven. You can also find heating instructions by double clicking on “Click Here” when viewing the menu on our website.

What areas do you currently provide meal delivery service?

We currently service the city of Peterborough proper and the surrounding edges.
If you are concerned that you are not living in our delivery radius, just enter your postal code in the space provide or into the pop up box and find out! We hope that as our business grows so will our delivery/service radius will also grow. We invite you to register with us by emailing us at service@classiccooking.ca, and we will let you know when your address becomes part of our service area. Please put “Inform Me of Extended Service Radius” in the subject line and be sure to include your delivery address & postal code!

How do I contact you?

You can contact us by email at service@classiccooking.ca
OR we welcome your call at 705-927-5591.
Your feedback is important to us and we want to hear from you!

Billing & Payment Questions

What are my payment options?

Visa or  Mastercard.  Under certain circumstances where payment is being received over an international border, then we can accept e-transfer or post-dated cheques from a Canadian Account, in CDN$ currency. For alternative payment methods, please contact us via telephone or email to make special arrangements.

When will my credit card be charged?

Your credit card will be charged when your first order is placed and confirmed. Your subscription payment will then happen on Wednesday each week. If you have ordered premium meals or additional meals then you will see a separate charge to your credit card for these items upon selection.

How much will my credit card be charged?

This depends entirely upon the number of people you are serving and how many meals per week you have selected in your meal service subscription. Subscription meals are a preset price per person per day. Any added meals you have selected for the week, will result in a separate charge.

Will I get confirmation or a receipt of the credit card charge?

You will receive email notification that your subscription payment in complete.

What is your Cancellation Policy?

Due to the preparation involved in the meals once the order has been placed the order can only be cancelled or changed, up until Wednesday evening before the next calendar week (Mon-Fri). For example, if your pre-selected delivery date of Monday, then the Wednesday evening previous will be the last opportunity to cancel or make changes to the meal order.

If I am on vacation, how do I put my food delivery ‘on hold’ until I return?

You can put your meal delivery service “On Hold” for one week, or any period of time you choose, to allow for travel or vacation. Simply click on the “my account” tab at the top of the page, in the next page see the “subscription” tab to adjust your account. Select the “Suspend” button.
These steps will put your meal subscription service “On-Hold” and will NOT charge your credit card, as of the most recent cut off date. The cut off date to cancel or make changes to a meal order is the Wednesday evening prior to the start of the following full week
Still not sure how to do put your meal service On Hold?
Just email us at service@classiccooking.ca and we will call you to assist you in putting your account “on hold”.

Will I be prompted to resume my meal delivery service?

Yes. If you are still registered with us, you will receive an email a couple days before the “on hold” stop date you indicated, gently reminding you that your account with us is “on hold”. If you are still away on vacation and you wish your account to remain “on hold” simply ignore these emails. If you wish to resume your meal delivery and proceed to meal selection there will be a “reactivate” button for you to select to resume your meal deliveries.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online system (or any other means). The server that hosts our services encrypts the transmission of all credit card and personal customer information keeping your information safe and secure.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure , our website uses a credit card processor for a reliable and secure internet payment, and all data is encrypted.

Is my personal information kept private and confidential?

Yes, any and all information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. For our full privacy policy please click on the “privacy” tab at the bottom of the home page.

How do I view/ change my subscription preferences?

To view or change your subscription preferences go to the “my account” tab in the top right hand corner of any page. Here you will see how many portions you selected for each meal, how many meals you selected each week, and your preferred delivery days. You can make changes to your subscription preferences here. This is also where you would put your meal delivery service “on hold” to suspend your subscription for a period of time.

What if I want to Cancel my Subscription entirely?

We recommend first putting your subscription “On-Hold” within the “my account” tab, to prevent future charges to your registered payment method. We then ask that you email us at service@classiccooking.ca with the subject line “Cancel My Subscription Please”.  We will cancel you from our service and give you notification when we have completed this process.

Paying for someone other than yourself? Our service can assist elderly parents or university student with alternative meal options.

Ensure your family and loved ones are eating nutritious meals with a meal subscription. Open a customer account in your own name or in the recipients name?, include the recipients’ name in the account profile when prompted, and enter the preferred delivery address. Name of payee and payment address can be of someone other than the recipient by entering alternate credit card information. Meal selection can be sent to either the recipient or the caregiver by entering the appropriate email address. Have unique circumstances, then please email us at service@classiccooking.ca .

Can I change the delivery address?

Yes. You can change the delivery address by Simply clicking on the “my account” tab at the top of the page. Here you will be able to change the delivery address, provided that the address is within our delivery radius. If the delivery address is in an area where we don’t currently service, you will not be allowed to save the change.

How do I contact you?

You can contact us by email at service@classiccooking.ca OR we welcome your call at 705-927-5591. We want to hear from you!